Smarter Travel Management: Trust, Transparency and Human Oversight

🤝 Trust and Transparency in Action
At the 4th NATM Member Meeting of 2025 — Smarter Travel Management: Innovation, Transparency & Human Impact, one message resonated across all sessions: trust matters — and human oversight is indispensable.

💳 Rethinking Corporate Travel Payments
We opened the afternoon with Nicolas De Boeck from Pliant, who shared how innovation and digitalisation are transforming corporate travel payments. Faster, smarter, and more flexible solutions are redefining how organisations manage spend and control — without adding friction.

🔍 Rebuilding Transparency in Managed Travel
In her session, Maura Geertsma of Partnership Travel Consulting brought the conversation back to fundamentals. Trust is the cornerstone of any strong partnership — but trust without verification does not last. Transparency, she argued, is not about control, but about clarity, shared KPIs, and sustainable, long-term collaboration.

🤖 AI in Customer Service: Human Oversight Required
The discussion concluded with David Coppens from BCD Travel, who addressed the growing role of AI in customer service.
As he noted:
📣 “By 2030, decisions made by AI without human oversight could cause billions in losses.”
While fears of job replacement persist, the real opportunity lies in augmenting human judgment with artificial intelligence — using technology to enhance decision-making, not replace it.

🏨 Behind the Scenes at Corendon
A warm thank you to Corendon Amsterdam Schiphol Airport Hotel for hosting us and for offering members a valuable behind-the-scenes look during the guided tour.

🔹 Insight. Innovation. Integrity.
That is how we continue to build smarter travel management — together.

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